Typical jobs across Lafayette Parish

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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9 job stories

The calls we handle most

Typical job

Rain comes under a garage door and across a ground-floor room

What homeowners notice: After a heavy rain, the owner of a single-family home finds a shallow sheet of water across the garage floor and a wet line creeping into the laundry room next door. The garage door seal has worn at one end, and the water has come in under it.
What we do: The crew confirms the power to the laundry area is off, then pumps the standing water out of the garage and the laundry room. The wet carpet pad in the laundry room is removed, and the lowest section of drywall on the shared wall is cut so the cavity can dry. Air movers and a dehumidifier are set, and the readings are taken at the same points on each visit.
What to expect: The garage floor and the laundry room are dried to the dry reference over several visits, and the owner receives the readings, the photographs of the door seal and a list of the materials removed, for the house file and for the insurer.

4-6 hours typical visit

Typical job

A ceiling stain grows below an upstairs bathroom

What homeowners notice: A brown stain has appeared on the kitchen ceiling below the upstairs bathroom and has grown over a few days. The owner notices that the stain is damp to the touch in the middle and that the paint has begun to bubble.
What we do: The crew checks the bathroom floor and the tub surround above the stain for the source, then maps the moisture across the ceiling and down the wall. The wet section of gypsum is cut out in a square, the cavity is read and the insulation above it is checked. The framing is dried in place, and the cut is photographed before it is closed.
What to expect: The cavity reads dry at the end of the drying visits, the ceiling section is patched and ready for finishing, and the owner receives the map of the readings and the record of the repair to pass on to the bathroom work.

3-4 hours typical visit

Typical job

Storm water sits in a crawl space under a raised floor

What homeowners notice: After a storm, the owner of a home with a crawl space notices a soft spot in the floor of the den and a musty smell at the floor register. Looking through the access door, the owner sees standing water on the ground and a wet line on the piers.
What we do: The crew confirms the power to any equipment in the space is off, then checks the access route and the air before anyone goes in. The standing water is pumped out, and insulation that soaked through is removed. The joists and the subfloor are read from below, and air is moved across them until the readings reach the dry reference.
What to expect: The subfloor and joists are dry at the end of the visits, the den floor is reassessed for any repair, and the owner receives a record of the readings and photographs of the entry points, with a note of the vent that let water in.

5-7 hours typical visit

Typical job

A water heater is checked after it stood in floodwater

What homeowners notice: Water has risen to about the height of the water heater base in a utility room. The owner wants to know whether the unit can be used again before the next cold morning.
What we do: The crew turns off the power and the gas supply to the unit and does not relight it. The technician checks the burner area, the gas valve, the controls, the flue and the connections, cleans the cabinet and the floor under it, and dries the wall behind it. The check is recorded, and the unit is not restarted until the technician confirms it is safe.
What to expect: The owner receives a written note of what was checked, what was found and whether the unit can be restarted or should be replaced. The decision is made with the owner, and the record goes with the claim file.

2-3 hours typical visit

Typical job

A small shop takes water across its sales floor

What homeowners notice: Water from a rain event has come in through the front door of a small shop and reached the stock on the lowest shelving. The owner needs to know what can be saved and how long the shop might have to close.
What we do: The crew walks the shop with the owner, lists the stock by shelf and by whether it can be cleaned, and sets the sales floor apart from the back room. Stock that cannot be cleaned is logged with a photograph and removed with the owner's agreement. The floor covering is lifted where it soaked, and the rest of the shop is dried in stages so the front counter can reopen when its area reads dry.
What to expect: The owner receives the stock log, the readings and a schedule of the visits. The front counter reopens when its readings are dry, and the back room is dried on the agreed plan.

1-2 days of visits typical visit

Typical job

A shower drain backs up into the bathroom floor

What homeowners notice: The shower drain in a family bathroom has begun to back up, and dirty water is coming up through the floor drain in the hallway. The owner has closed the bathroom door and asked the household to stop using the drains.
What we do: The crew keeps the bathroom and hallway closed off and wears protective gear before it enters. It stops the flow, removes the contaminated water and the wet floor covering in the affected area, and cleans the hard surfaces with a suitable disinfectant. A drain service is called for the blockage in the line, and the crew confirms the line is clear before the room is returned to use.
What to expect: The bathroom and hallway are dried and checked, the removed materials are listed in the record, and the owner receives the readings and the drain service's confirmation to keep with the file.

3-4 hours typical visit

Typical job

A damp wall returns after the flood water was cleaned up

What homeowners notice: After a flood was cleaned out of a home, the wall behind the laundry sink stays damp and begins to show a faint stain. The owner has been told the room is dry, but the damp keeps returning.
What we do: The crew reads the moisture across the wall and the floor, and maps the readings to the sink, the supply lines and the drain beneath. It tests the connections, then opens a small section of wall at the point of highest reading. A supply line joint is found to be weeping, and the crew records it and asks for a plumber to repair it before the wall is closed.
What to expect: After the repair by a plumber, the wall is dried and the readings return to the dry reference. The owner receives the readings, the photographs of the opening and the note of the source, which go to the insurer with the rest of the file.

4-5 hours, over two visits typical visit

Typical job

Wet carpet over a soaked pad in a bedroom

What homeowners notice: Water from a split supply line has soaked the carpet in a bedroom and the pad under it. The carpet feels wet at the edges and cold in the middle, and the owner wants to know if it can be saved.
What we do: The crew lifts the carpet from its tack strips, reads the pad and the subfloor, and finds the pad saturated. The pad is removed, the subfloor is dried with air movement, and the carpet is read for its backing. The carpet is dried flat and then assessed, and the room is closed off while the subfloor dries.
What to expect: The subfloor reads dry, and the carpet is assessed for relaying or replacement. The owner receives the readings, the note on which materials were removed, and the choice on the carpet is made with the owner after the readings are in.

3-4 hours typical visit

Typical job

An owner builds a claim file after rain comes in through the side door

What homeowners notice: After heavy rain, water came in through a side door and across the kitchen floor of a home. The owner has filed a claim and is asked by the insurer for the readings and the photographs of the first day.
What we do: The crew records the source, the category and the rooms affected on the first visit, with photographs taken from the same positions as later visits. Readings are kept at the same points on every visit, and each removed item is logged with its location and the reason for its removal. The equipment log shows when each unit was set and moved, and a final report is prepared with dated copies for the owner.
What to expect: The owner gives the insurer the final report, the readings and the photographs, and asks the insurer to explain its position in writing. The file is complete and dated, so any question the insurer raises can be answered from the record.

2 hours for the first record, then one hour per visit typical visit

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